Yes, we deliver to most countries within the EU.

To view the correct prices and available shipping options for your country, please select your country using the country selector located at the bottom of the website.

To check whether we deliver to your country and to see the available delivery options, please review the shipping information displayed at checkout.

Yes, absolutely! If you would like your order to be delivered to an address other than your own, please follow these steps:

1. Under "Delivery Address" at checkout, enter the recipient's name and postal address.

Please note that the recipient should be at least 18 years of age in order to collect the parcel. We therefore recommend that parcels are not addressed to children. Also ensure that the recipient's name is spelled correctly and matches a valid form of identification. In order to collect the parcel from a pickup point, the recipient's details must correspond with their ID.

2. Enter the recipient's mobile phone number. This is required for carriers such as PostNord and Bring to send delivery notifications and complete the delivery.

3. Complete your order – that's it!

Please note that we are unable to change delivery details once an order has been dispatched from our warehouse.

Our delivery time depends on where you order from and what deliery method you choose. See your options in the checkout.

During busy holiday seasons, such as Christmas, New Year, and Midsummer, delivery times may be longer due to high demand. To ensure your order arrives on time during holidays, we recommend placing your order well in advance.

If you experience any delays, please contact us at webshop@teddykompaniet.se and include your order number.

Yes, we offer gift wrapping for selected products.

For products where this service is available, you can select the "Luxury gift packaging" option directly on the product page. The appropriate gift box or gift packaging for the product will also be displayed there.

If the "Luxury gift packaging" option is not available on a product page, we unfortunately do not offer gift wrapping for that particular product. This is usually because there is no suitable gift packaging available in the correct size.

Please note that gift wrapping is selected per product. If you would like multiple products to be gift wrapped, you will need to add gift wrapping for each individual product.

If you’ve received a discount code from us to use in our webshop, simply follow these steps:

1. Add the items you wish to purchase to your cart as usual.
2. At checkout, click on the line that says “discount code.”
3. Enter your discount code in the provided field. Make sure to enter it exactly as given, as uppercase and lowercase letters matter.

Please note that each discount code comes with specific terms and conditions. If you have any questions, feel free to contact us at webshop@teddykompaniet.se.

Our products are generally measured from head to foot or paw, meaning between the two outermost points of the product. The dimensions shown on the product page are carefully measured and as accurate as possible.

As our products are soft and flexible, minor variations may occur depending on factors such as filling, the product's position during measurement, and how it is shaped during use.

If you have any questions about the dimensions of a specific product, please feel free to contact us at info@teddykompaniet.se and we will be happy to assist you.

Yes, in most cases our soft toys can be machine washed at 40°C.

Our musical boxes can also generally be machine washed. The music box is mechanically operated and contains no electronic components, making it safe for machine washing. To help protect the music box during the wash cycle, we recommend washing it together with a few towels or other soft textiles to cushion any impacts.

For specific washing and care instructions for your product, please refer to the product page on our website. Under the "Wash & Materials" section, you will find information on how to best wash and care for your product.

If you have any additional questions regarding washing, care, or materials, please feel free to contact us at info@teddykompaniet.se and we will be happy to assist you.

Unfortunately, we do not offer direct product exchanges through our webshop.

If you have changed your mind about your purchase, you may instead register a return in accordance with our return policy. Once your return has been approved and processed, you will receive a refund for the returned product in accordance with our terms and conditions.

If you would like a different product, you will need to place a new order for the item you wish to purchase.

When you purchase products from our website, you are entitled by law to a 14-day right of withdrawal, starting from the day you receive your order.

If you wish to return a product, please follow the steps below:

1. Open the order confirmation that was sent to your email when placing the order.
2. Click the “View your order” button.
3. Select “Request return.”
4. Log in with your email address.
5. Enter the six-digit code that was sent to your email.
6. Select the item(s) you wish to return.
7. Provide the reason for the return and any additional comments.
8. Click “Request return” to submit your return request.

Once we have received your return request, you will receive a confirmation email.
We will get back to you as soon as we have reviewed your case.


Important to note:

• The return must be registered via the return form within the legally required 14 days from the date you received your order.
  
• The product must be in its original condition, in the original packaging, and properly packed to avoid damage.
  
• You, as the customer, are responsible for ensuring the parcel is handed in correctly to the chosen carrier. Please make a note of the tracking number at the time of drop-off and ensure the parcel is scanned by the staff.
  
• The return shipping cost will automatically be deducted from the amount refunded to you. See fees under Terms & Conditions > Return fee.
  
• If you wish to cancel your purchase and return all or part of your order, you must also register this via the return form within 14 days from the date you received your order.
  

Exceptions to the Right of Withdrawal

• In accordance with applicable consumer protection legislation, the right of withdrawal does not apply to products that have been made according to the customer's specifications or have otherwise been clearly personalised.
  
  This includes, for example, comfort blankets, soft toys, or other products that have been embroidered with a name or customised according to the customer's wishes.
  
  
• Optional services such as gift wrapping or gift packaging are non-refundable once the service has been performed.

For more information about your statutory right of withdrawal, please refer to the Swedish Consumer Agency (Konsumentverket).

Unfortunately, no.

In accordance with applicable consumer protection legislation, the right of withdrawal does not apply to products that have been made according to the customer's specifications or have otherwise been clearly personalised.

This includes, for example, comfort blankets, soft toys, or other products that have been embroidered with a name or customised according to the customer's wishes.

For more information about your statutory right of withdrawal, please refer to the Swedish Consumer Agency (Konsumentverket).

If you have any questions, please feel free to contact us at webshop@teddykompaniet.se and we will be happy to assist you.

Complaints should first be directed to the retailer from whom the product was purchased. If you purchased your product from a physical store or another online retailer, please contact that retailer directly regarding your complaint.

If the product was purchased from Teddykompaniet.com, you may submit a complaint as outlined below.

Before returning a defective product, please contact us by email at webshop@teddykompaniet.se to have your complaint reviewed. Please include your name, address, email address, order number, and a description of the issue.

To help us process your claim as quickly as possible, we may also request photographs showing the defect, as well as the product's article number and/or batchnumber. The number can be found on the small white fabric label sewn into the soft toy or on the product packaging.

Complaints must be submitted within a reasonable period after the defect was discovered or should reasonably have been discovered.

If we are unable to repair or replace the product, you will be refunded in accordance with applicable consumer protection legislation. For approved complaints, we will cover the return shipping costs.

We reserve the right to reject a complaint if, after inspection, the product is found to be free from defects or if the issue is not covered by applicable consumer protection legislation.

If you have any complaints about our products or services, please reach out to our customer service first. If we are unable to resolve the issue together, you are welcome to contact the European Commission’s online dispute resolution platform.